The technology backbone behind exceptional guest experiences. We design, deploy, modernize, and support the communications and network infrastructure that keeps your property connected, your operations running, and your guests satisfied.
We don't sell products or components. We deliver integrated infrastructure solutions that improve guest experience, protect your operations, and modernize your property technology.
Enterprise-grade wireless architecture designed for the density, interference challenges, and 24/7 uptime demands of hospitality environments. From beach resort outdoor coverage to concrete high-rise corridors, we engineer networks that perform without exception — backed by 4,000+ Ruckus deployments across Florida properties.
Complete telephony modernization for hospitality environments — from 600-room PBX migrations to hybrid analog/IP deployments. We understand that guest room phones, front desk operations, and administrative communications require different technologies and zero-downtime transitions. We deliver full cutover management, end-to-end.
Intelligent building systems that reduce operational costs, automate energy management, and integrate with property operations. We deploy and manage Honeywell BMS platforms at scale — including 700+ room properties — and build AI-powered operational workflows that reduce staff burden without compromising the guest experience.
The physical foundation every digital system depends on. We design and build structured cabling, fiber optic backbones, data center environments, and rack systems engineered for hospitality-grade density and longevity. Every installation is documented, labeled, and built to support future technology upgrades without costly re-cabling.
We have delivered infrastructure at the largest scale in hospitality. That experience informs every project we take — regardless of property size.
Over 4,000 enterprise-grade Ruckus wireless access points installed across major hotel properties — engineered for coastal concrete, steel, and multi-story environments.
Full PBX system replacements for hotels with 600+ rooms — including hybrid analog/IP environments with analog in guest rooms and IP telephony for all administrative departments.
Full Honeywell building automation deployments for hotels with 700+ rooms — integrating HVAC, energy management, and operational controls under one unified smart-property platform.
Thousands of structured cabling data drops across multi-story hotel properties — from guest room infrastructure to server rooms, front desk, back-of-house, and outdoor coverage areas.
300+ enterprise-grade switches installed across hotel properties — 135 actively managed under our MSP program with VLAN segmentation, QoS, and redundant uplinks.
Managed clients receive a guaranteed 2-hour maximum response on all critical incidents — enforced by 24/7 proactive monitoring that detects most issues before guests experience them.
Hospitality is our primary focus — it's where our deepest expertise, most significant project history, and strongest references live. The demands of hotel and resort environments — 24/7 uptime, high guest density, PCI-DSS compliance, and zero tolerance for connectivity failure — have made us better infrastructure engineers across every vertical we serve.
While hotels and resorts represent the majority of our portfolio, we bring the same mission-critical standards to corporate facilities, mixed-use developments, commercial properties, and enterprise infrastructure projects where operational continuity is non-negotiable.
Reliable connectivity and seamless communications directly impact TripAdvisor ratings, ADR performance, and repeat bookings. We engineer for outcomes, not equipment.
Legacy PBX systems, aging cabling plants, and outdated Wi-Fi architectures are replaced with future-proof infrastructure designed to outlast multiple technology generations.
24/7 monitoring, guaranteed SLA response, and proactive anomaly detection mean your property keeps running — even when something goes wrong at 2am on a Saturday.
From single boutique hotels to multi-property resort groups and corporate campuses — our infrastructure frameworks are designed to grow and replicate across locations.
A disciplined, repeatable methodology built on 20 years of enterprise infrastructure delivery.
We begin every engagement with a comprehensive, non-invasive property audit — mapping wireless coverage, auditing cybersecurity posture, reviewing telephony infrastructure, and documenting every operational risk. You receive a full written report with prioritized recommendations at no cost before any commitment is made.
Enterprise-grade infrastructure deployed to your property's exact specifications — Ruckus wireless arrays, Fortinet security architecture, fiber optic backbones, PBX migration, or Honeywell BMS integration. Every deployment is documented, tested, and certified. Zero guest disruption. Zero single points of failure.
As your managed technology partner, we monitor 24/7, resolve issues before guests notice them, deliver monthly health reports, and evolve your infrastructure as your property grows — all under a predictable monthly retainer with a guaranteed 2-hour SLA and zero surprise invoices.
Wi-Fi, cabling, fiber, PBX, security, BMS, AI automation — one vendor, one point of accountability. No finger-pointing between contractors when something goes wrong.
When infrastructure fails, every minute costs you in guest satisfaction and reputation. Our SLA-backed policy guarantees maximum 2-hour response on all critical incidents.
We've deployed at 700-room scale. We understand PMS integration, PCI-DSS compliance, hybrid telephony, peak-season density demands, and what one bad Wi-Fi review costs in ADR.
Managed service plans replace unpredictable break-fix invoices with a flat monthly retainer — bringing budget certainty to your GM, ownership group, and asset managers.
"Modern hospitality properties aren't looking for a contractor to pull a cable and disappear. They need a strategic infrastructure partner who understands that network uptime, telephony reliability, and building automation are directly linked to revenue, reputation, and operational efficiency."
Long-term infrastructure partnerships built on measurable outcomes — not just completed projects.
"Since Sunset Waves took over our network infrastructure, our TripAdvisor Wi-Fi complaints dropped to near zero. Their team identified issues we didn't even know existed and resolved them before peak season."
"The 24/7 monitoring they deployed has been transformative. They called us about a network anomaly at 2am and had it resolved before any guest was affected. That level of proactive support is exactly what a full-service resort requires."
"We had three IT vendors before Sunset Waves. None of them understood hotel operations at scale. These engineers have done this at 700-room properties — they came in knowing exactly what needed to be done and delivered it."
Schedule your complimentary 50-Point Infrastructure Assessment. We'll audit your property, identify operational risks, and deliver a full written report — at zero cost, zero obligation.